Terms and Conditions
First of all, we want to say a personal word to you before all the legal elements are discussed.
We at Liroma work according to an open and honest policy. We treat our customers as we would like to be treated ourselves.
- We will communicate with you personally , openly and honestly at all times. Both via the website and by email.
- We process all orders within 24 hours . As a result, 98% of all orders will be delivered to our customers within 48 hours.
- Not happy, money back! Without pardon. We only want satisfied customers.
- In case of complaints, always contact us . Both within and outside the warranty period. We are the party with expert knowledge, experience and the right contacts to remove and resolve your complaint (if possible).
TERMS AND CONDITIONS
- INFORMATION ABOUT US
This website is operated by Liroma and is part of Triple A. The goods you purchase will be delivered by us. We are registered with the Chamber of Commerce under number 66837049 and with our registered office at Hazeland 21-3, 6931KA, Westervoort (The Netherlands)
Our VAT number is NL00227179B08
You can contact us by e-mail at firstname.lastname@example.org .
- YOUR PERSONAL DATA
We will use your personal information in accordance with our privacy statement.
- TO ORDER
You may place an order for goods offered for sale on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will have the opportunity to review your order and correct any input errors until you place your order by clicking the “Place your order” button. By clicking on "Place your order" your order has been placed.
We confirm receipt of your order by sending an automatically generated e-mail with which we accept your order. With this e-mail the agreement is concluded.
The contract only relates to those specific goods mentioned in our confirmation email of our acceptance of your order. Please read and check this information in this email to ensure it is correct.
If the details in the confirmation email are not correct, or if you are not satisfied with the details in the email, please contact us at email@example.com
The contractual language is Dutch.
Where we accept your order, we have a legal obligation to supply goods that comply with these terms.
- PRICES AND SHIPPING COSTS
Information on this website regarding prices is subject to change by us without notice. The prices displayed at the time of the order are the applicable prices.
Occasionally an error may occur and goods may be incorrectly priced. In that case we are not obliged to deliver the goods (on the basis of this incorrect price).
We will either cancel your order and refund the price, or we will contact you asking if (based on the correct price) you wish to proceed with the order. If we are unable to contact you or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. Where the correct price of the goods is less than our quoted price, we may (at our discretion) proceed with your order and charge the lower amount upon dispatch.
Unless stated otherwise, all prices include VAT (if applicable) but exclude shipping costs. These will be reported to you separately before you place your order, after which they will also be confirmed by e-mail.
- AVAILABILITY AND DELIVERY
Information on this website regarding availability is subject to change without notice. We cannot guarantee the constant availability of the products on this site. All orders are subject to current availability at all times.
We deliver in the Netherlands, Belgium and Germany. We will deliver the goods you have ordered to the address you give us when you place your order on this site.
Delivery will be made according to the information on the product pages after your order has been accepted.
We will make reasonable efforts to deliver the goods on the agreed date. If no date is specified, we will deliver the goods within 7 days of the day you placed your order and it was accepted by us.
In the event of unforeseen circumstances (e.g. adverse weather conditions, unpredictable delays due to traffic jams, roadworks, diversions or mechanical failures) we may not be able to deliver the goods within these time limits and we shall not be liable for any delay or failure to the goods if the delay is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we will agree an alternative delivery date with you.
We are also not responsible for any delay in delivery caused by someone not being available to take delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered due to your unavailability.
Payment of goods must be made in accordance with the procedure described on the information page “Payment options”.
- RIGHT OF WITHDRAWAL
You have the right to withdraw from the contract within a period of 30 days without giving reasons.
The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g. e-mail, by telephone or in writing by post). You can use the model withdrawal form attached below, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Without limiting your right of withdrawal under Article 7, you can return the product to us, e.g. if the product is not the ordered product, if it is damaged or defective or if the quantity has been delivered incorrectly.
If goods are delivered with visible transport damage, you must report this damage - if possible - immediately to the deliverer and contact us as soon as possible. If you do not complain or do not contact us, this will not affect your legal rights and their enforcement, in particular with regard to your statutory warranty rights. But you then help us to assert our own rights against the freight forwarder or the transport insurance.
Once we have confirmed the defect or other problem, we will:
– provide a full refund
– arrange for a full refund for damaged or faulty goods within a reasonable time after the sale, or
– at our option, repair or replace the goods at our expense (including the cost of shipping) unless this is not possible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.
We will inform you about the refund within a reasonable time. We usually process the refund request as soon as possible and in any case no later than 30 days after the confirmation via e-mail about the refund for damaged or defective products.
Purchased products remain our property until they have been paid in full. Once the goods have been delivered to you or a third party designated by you, you will bear the risk and be liable accordingly.
Unless expressly agreed otherwise below, the statutory regulations regarding liability for defects apply.
The above limitations and shortened time limits do not apply to claims for damages caused by ourselves, our legal representatives or agents:
– in case of injury to body, life or health
– in case of intentional or grossly negligent breach of duty and in case of bad faith
– in the event of a breach of essential contractual obligations, the fulfillment of which is indispensable for the proper performance of the agreement and the fulfillment of which the other party to the agreement may normally rely on (cardinal obligations)
– in the context of a given guarantee, insofar as agreed.
If any provision of these General Terms and Conditions is invalid or inadmissible, this will not limit the operation of the other provisions.
We may change or otherwise edit these Terms and Conditions from time to time without notice. Check our website regularly to see which General Terms and Conditions currently apply.
- APPLICABLE LAW
Dutch law is applied to these terms and conditions. Any agreement for the purchase of goods on this website and any disputes arising in connection therewith shall also be governed by Dutch law.
- ONLINE DISPUTE RESOLUTION
The European Commission offers a platform for online dispute resolution, which you can find here: http://ec.europa.eu/consumers/odr/ . Consumers have the option to use this platform for dispute resolution.x